View Water & Sewer Emergency Info

Water System Facts and Information

Together, the water and sewer functions of the Borough have a combined annual operating expense budget of $15 million and include 45 full time employees, split at about 60% water and 40% wastewater services. The wastewater function, serving three municipalities, includes a treatment plant with an average annual capacity of 5.6 million gallons per day (MGD), an average daily flow of 4.4 MGD, 74 miles of collection pipes and 2 pump stations. The water function serves four municipalities and includes a water treatment plant with a capacity of 11.0 MGD treatment capacity with an average daily demand of just over 5 MGD.  The distribution system consists of 211 miles of distribution pipes that were installed between 1880 and 2021, two elevated storage tanks, a finished water reservoir and a booster pump station. The Borough employs a third-party engineer with an annual funding of $300,000 - $350,000 for recurring services and $500,000 to $850,000 for all engineering services. The state and federal governments aggressively regulate public drinking water quality, water conservation, external water rates, and the impact of wastewater on the environment. The Borough of Hanover, through its elected officials, upholds these regulations as its greatest responsibility. 

Address Change 

Report a utility billing address change  HERE


All employees carry a photo ID (EXAMPLE of EMPLOYEE ID) signed by the Borough Manager.

Emergency Response Plan

View the Emergency Response Plan (PDF) for the Borough of Hanover Municipal Water Department. The Plan includes a drought contingency component.

Water Meter Replacement Project

Beginning January 2023 and continuing until the project’s completion, the Borough of Hanover Water Resources Department will be implementing a Water Meter Replacement Project throughout its service area. For more information find the FAQ HERE.

Landlords / Agents

Effective July 24, 2019, per Borough Council policy approval, courtesy final readings for tenants relating to all Borough utility services will no longer be performed. Please contact our office for any additional information.

Water Rates

Hanover Borough Water Department Rules & Regulations

Pennsylvania Rural Water Association

Visit the Pennsylvania Rural Water Association website to access sourcewater protection downloads and websites.

For general information regarding your utility service, please contact the Borough office at 717-637-3877.

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