Water System Facts and Information
Together, the water and sewer functions of the Borough have a combined annual operating expense budget of $15 million and include 45 full time employees, split at about 60% water and 40% wastewater services. The wastewater function, serving three municipalities, includes a treatment plant with an average annual capacity of 5.6 million gallons per day (MGD), an average daily flow of 4.4 MGD, 74 miles of collection pipes and 2 pump stations. The water function serves four municipalities and includes a water treatment plant with a capacity of 11.0 MGD treatment capacity with an average daily demand of just over 5 MGD. The distribution system consists of 211 miles of distribution pipes that were installed between 1880 and 2021, two elevated storage tanks, a finished water reservoir and a booster pump station. The Borough employs a third-party engineer with an annual funding of $300,000 - $350,000 for recurring services and $500,000 to $850,000 for all engineering services. The state and federal governments aggressively regulate public drinking water quality, water conservation, external water rates, and the impact of wastewater on the environment. The Borough of Hanover, through its elected officials, upholds these regulations as its greatest responsibility.
Report a utility billing address change
All employees carry a photo ID (EXAMPLE of ID) signed by the Mayor and the Borough Manager.
Emergency Response Plan
View the Emergency Response Plan (PDF) for the Borough of Hanover Municipal Water Department. The Plan includes a drought contingency component.
Landlords / Agents
Effective July 24, 2019, per Borough Council policy approval, courtesy final readings for tenants relating to all Borough utility services will no longer be performed. Please contact our office for any additional information.
Hanover Borough Water Department Rules & Regulations
- Service inside Hanover Borough is based on Resolution 1169
- Service outside Hanover Borough follows PUC regulations including:
Water Tariff - Effective March 28, 2022
Responsible Utility Customer Protection Act
Your Rights and Responsibilities as a Utility Customer
- PUC Title 52 Chapter 65 Water Utilities
Pennsylvania Rural Water Association
Visit the Pennsylvania Rural Water Association website to access sourcewater protection downloads and websites.
For general information regarding your utility service, please contact the Borough office at 717-637-3877.
- 2021 Consumer Confidence Report
- 25 Things You Can Do to Prevent Water Waste (PDF)
- Data and General Information on the Water System 2021
- Garbage Disposal Removal Form
- Notice of Policy for Final Water, Sewer, Stormwater, and Refuse Billings (PDF)
- Source Water Protection Plan 5-2021
- Source Water Protection Plan Powerpoint summary 5-19-21
- Water Conservation Guide - Rev. 2-10-2021 (003)
- Water Service (Borough Sewer) Application - Change in Owner
- Water Service (Borough Sewer) Application - New Water Installation (PDF)
- Water Service Extension Summary 4 7 21
- Water Meter Upgrade - FAQ